From bd7610c90df7832ba3f9b7fd4a71ea0dd3453340 Mon Sep 17 00:00:00 2001
From: jawe <532159638@qq.com>
Date: Tue, 4 Nov 2025 15:11:14 +0800
Subject: [PATCH] =?UTF-8?q?feat:=20[mall][kefu]=20=E5=AE=A2=E6=9C=8D?=
 =?UTF-8?q?=E6=A8=A1=E5=9D=97=E8=BF=81=E7=A7=BB=E8=87=B3element-plus?=
 =?UTF-8?q?=E7=89=88?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

---
 .../kefu/modules/conversation-list.vue        |   2 +-
 .../kefu/modules/member/member-info.vue       |   2 +-
 .../promotion/kefu/modules/message-list.vue   |   2 +-
 apps/web-ele/package.json                     |   1 +
 apps/web-ele/src/store/mall/kefu.ts           | 102 +++++
 .../views/mall/promotion/kefu/asserts/a.png   | Bin 0 -> 4237 bytes
 .../mall/promotion/kefu/asserts/aini.png      | Bin 0 -> 2309 bytes
 .../mall/promotion/kefu/asserts/aixin.png     | Bin 0 -> 4431 bytes
 .../mall/promotion/kefu/asserts/baiyan.png    | Bin 0 -> 3792 bytes
 .../mall/promotion/kefu/asserts/bizui.png     | Bin 0 -> 3768 bytes
 .../mall/promotion/kefu/asserts/buhaoyisi.png | Bin 0 -> 4443 bytes
 .../mall/promotion/kefu/asserts/bukesiyi.png  | Bin 0 -> 3979 bytes
 .../mall/promotion/kefu/asserts/dajing.png    | Bin 0 -> 4298 bytes
 .../mall/promotion/kefu/asserts/danao.png     | Bin 0 -> 4568 bytes
 .../mall/promotion/kefu/asserts/daxiao.png    | Bin 0 -> 4382 bytes
 .../mall/promotion/kefu/asserts/dianzan.png   | Bin 0 -> 1878 bytes
 .../views/mall/promotion/kefu/asserts/emo.png | Bin 0 -> 4956 bytes
 .../views/mall/promotion/kefu/asserts/esi.png | Bin 0 -> 3873 bytes
 .../mall/promotion/kefu/asserts/fadai.png     | Bin 0 -> 3823 bytes
 .../mall/promotion/kefu/asserts/fankun.png    | Bin 0 -> 4236 bytes
 .../mall/promotion/kefu/asserts/feiwen.png    | Bin 0 -> 6873 bytes
 .../mall/promotion/kefu/asserts/fennu.png     | Bin 0 -> 4590 bytes
 .../mall/promotion/kefu/asserts/ganga.png     | Bin 0 -> 4396 bytes
 .../mall/promotion/kefu/asserts/ganmao.png    | Bin 0 -> 4727 bytes
 .../mall/promotion/kefu/asserts/hanyan.png    | Bin 0 -> 2966 bytes
 .../mall/promotion/kefu/asserts/haochi.png    | Bin 0 -> 3794 bytes
 .../mall/promotion/kefu/asserts/hongxin.png   | Bin 0 -> 3844 bytes
 .../mall/promotion/kefu/asserts/huaixiao.png  | Bin 0 -> 4234 bytes
 .../mall/promotion/kefu/asserts/jingkong.png  | Bin 0 -> 4272 bytes
 .../mall/promotion/kefu/asserts/jingshu.png   | Bin 0 -> 4702 bytes
 .../mall/promotion/kefu/asserts/jingya.png    | Bin 0 -> 4167 bytes
 .../mall/promotion/kefu/asserts/kaixin.png    | Bin 0 -> 4008 bytes
 .../mall/promotion/kefu/asserts/keai.png      | Bin 0 -> 4060 bytes
 .../mall/promotion/kefu/asserts/keshui.png    | Bin 0 -> 3975 bytes
 .../views/mall/promotion/kefu/asserts/kun.png | Bin 0 -> 4460 bytes
 .../mall/promotion/kefu/asserts/lengku.png    | Bin 0 -> 4630 bytes
 .../mall/promotion/kefu/asserts/liuhan.png    | Bin 0 -> 3823 bytes
 .../promotion/kefu/asserts/liukoushui.png     | Bin 0 -> 4072 bytes
 .../mall/promotion/kefu/asserts/liulei.png    | Bin 0 -> 4246 bytes
 .../mall/promotion/kefu/asserts/mengbi.png    | Bin 0 -> 3345 bytes
 .../promotion/kefu/asserts/mianwubiaoqing.png | Bin 0 -> 2928 bytes
 .../mall/promotion/kefu/asserts/nanguo.png    | Bin 0 -> 3882 bytes
 .../mall/promotion/kefu/asserts/outu.png      | Bin 0 -> 4403 bytes
 .../mall/promotion/kefu/asserts/picture.svg   |  10 +
 .../mall/promotion/kefu/asserts/shengqi.png   | Bin 0 -> 4629 bytes
 .../mall/promotion/kefu/asserts/shuizhuo.png  | Bin 0 -> 4641 bytes
 .../mall/promotion/kefu/asserts/tianshi.png   | Bin 0 -> 4192 bytes
 .../promotion/kefu/asserts/xiaodiaoya.png     | Bin 0 -> 4326 bytes
 .../mall/promotion/kefu/asserts/xiaoku.png    | Bin 0 -> 4725 bytes
 .../mall/promotion/kefu/asserts/xinsui.png    | Bin 0 -> 4377 bytes
 .../mall/promotion/kefu/asserts/xiong.png     | Bin 0 -> 4525 bytes
 .../mall/promotion/kefu/asserts/yiwen.png     | Bin 0 -> 4615 bytes
 .../views/mall/promotion/kefu/asserts/yun.png | Bin 0 -> 5991 bytes
 .../mall/promotion/kefu/asserts/ziya.png      | Bin 0 -> 4126 bytes
 .../src/views/mall/promotion/kefu/index.vue   | 128 +++++-
 .../kefu/modules/conversation-list.vue        | 247 ++++++++++
 .../mall/promotion/kefu/modules/index.ts      |   3 +
 .../kefu/modules/member/member-info.vue       | 232 ++++++++++
 .../modules/member/order-browsing-history.vue |  47 ++
 .../member/product-browsing-history.vue       |  58 +++
 .../promotion/kefu/modules/message-list.vue   | 424 ++++++++++++++++++
 .../kefu/modules/message/message-item.vue     |  25 ++
 .../kefu/modules/message/order-item.vue       | 130 ++++++
 .../kefu/modules/message/product-item.vue     |  73 +++
 .../promotion/kefu/modules/tools/constants.ts |  17 +
 .../modules/tools/emoji-select-popover.vue    |  53 +++
 .../promotion/kefu/modules/tools/emoji.ts     | 126 ++++++
 .../modules/tools/picture-select-upload.vue   |  90 ++++
 pnpm-lock.yaml                                |  43 +-
 pnpm-workspace.yaml                           |   3 +-
 70 files changed, 1775 insertions(+), 43 deletions(-)
 create mode 100644 apps/web-ele/src/store/mall/kefu.ts
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/a.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/aini.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/aixin.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/baiyan.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/bizui.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/buhaoyisi.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/bukesiyi.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/dajing.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/danao.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/daxiao.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/dianzan.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/emo.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/esi.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/fadai.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/fankun.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/feiwen.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/fennu.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/ganga.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/ganmao.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/hanyan.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/haochi.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/hongxin.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/huaixiao.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/jingkong.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/jingshu.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/jingya.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/kaixin.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/keai.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/keshui.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/kun.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/lengku.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/liuhan.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/liukoushui.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/liulei.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/mengbi.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/mianwubiaoqing.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/nanguo.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/outu.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/picture.svg
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/shengqi.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/shuizhuo.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/tianshi.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/xiaodiaoya.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/xiaoku.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/xinsui.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/xiong.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/yiwen.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/yun.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/asserts/ziya.png
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/modules/conversation-list.vue
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/modules/index.ts
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/modules/member/member-info.vue
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/modules/member/order-browsing-history.vue
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/modules/member/product-browsing-history.vue
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/modules/message-list.vue
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/modules/message/message-item.vue
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/modules/message/order-item.vue
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/modules/message/product-item.vue
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/modules/tools/constants.ts
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/modules/tools/emoji-select-popover.vue
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/modules/tools/emoji.ts
 create mode 100644 apps/web-ele/src/views/mall/promotion/kefu/modules/tools/picture-select-upload.vue

diff --git a/apps/web-antd/src/views/mall/promotion/kefu/modules/conversation-list.vue b/apps/web-antd/src/views/mall/promotion/kefu/modules/conversation-list.vue
index c176567d6..7110f53dd 100644
--- a/apps/web-antd/src/views/mall/promotion/kefu/modules/conversation-list.vue
+++ b/apps/web-antd/src/views/mall/promotion/kefu/modules/conversation-list.vue
@@ -210,7 +210,7 @@ onBeforeUnmount(() => {
     <ul
       v-show="showRightMenu"
       :style="rightMenuStyle"
-      class="absolute m-0 w-[130px] list-none rounded-xl bg-[hsl(var(--background))] p-[5px] shadow-md"
+      class="absolute z-[1999] m-0 w-[130px] list-none rounded-xl bg-[hsl(var(--background))] p-[5px] shadow-md"
     >
       <li
         v-show="!rightClickConversation.adminPinned"
diff --git a/apps/web-antd/src/views/mall/promotion/kefu/modules/member/member-info.vue b/apps/web-antd/src/views/mall/promotion/kefu/modules/member/member-info.vue
index 28862636b..077ddc0fc 100644
--- a/apps/web-antd/src/views/mall/promotion/kefu/modules/member/member-info.vue
+++ b/apps/web-antd/src/views/mall/promotion/kefu/modules/member/member-info.vue
@@ -215,7 +215,7 @@ async function getUserData() {
           />
         </div>
       </template>
-      <Empty v-else description="请选择左侧的一个会话后开始" class="mt-[50%]" />
+      <Empty v-else description="请选择左侧的一个会话后开始" class="mt-[20%]" />
     </Layout.Content>
   </Layout>
 </template>
diff --git a/apps/web-antd/src/views/mall/promotion/kefu/modules/message-list.vue b/apps/web-antd/src/views/mall/promotion/kefu/modules/message-list.vue
index 063479db4..fc1ed8bcc 100644
--- a/apps/web-antd/src/views/mall/promotion/kefu/modules/message-list.vue
+++ b/apps/web-antd/src/views/mall/promotion/kefu/modules/message-list.vue
@@ -419,7 +419,7 @@ function showTime(item: MallKefuMessageApi.Message, index: number) {
   </Layout>
   <Layout v-else class="bg-card relative w-[calc(100%-300px-260px)]">
     <Layout.Content>
-      <Empty description="请选择左侧的一个会话后开始" class="mt-[50%]" />
+      <Empty description="请选择左侧的一个会话后开始" class="mt-[20%]" />
     </Layout.Content>
   </Layout>
 </template>
diff --git a/apps/web-ele/package.json b/apps/web-ele/package.json
index aa96e8564..4448978a8 100644
--- a/apps/web-ele/package.json
+++ b/apps/web-ele/package.json
@@ -43,6 +43,7 @@
     "@vben/styles": "workspace:*",
     "@vben/types": "workspace:*",
     "@vben/utils": "workspace:*",
+    "@vueuse/components": "catalog:",
     "@vueuse/core": "catalog:",
     "@vueuse/integrations": "catalog:",
     "cropperjs": "catalog:",
diff --git a/apps/web-ele/src/store/mall/kefu.ts b/apps/web-ele/src/store/mall/kefu.ts
new file mode 100644
index 000000000..85f4023e7
--- /dev/null
+++ b/apps/web-ele/src/store/mall/kefu.ts
@@ -0,0 +1,102 @@
+import type { MallKefuConversationApi } from '#/api/mall/promotion/kefu/conversation';
+import type { MallKefuMessageApi } from '#/api/mall/promotion/kefu/message';
+
+import { isEmpty } from '@vben/utils';
+
+import { acceptHMRUpdate, defineStore } from 'pinia';
+
+import * as KeFuConversationApi from '#/api/mall/promotion/kefu/conversation';
+
+interface MallKefuInfoVO {
+  conversationList: MallKefuConversationApi.Conversation[]; // 会话列表
+  conversationMessageList: Map<number, MallKefuMessageApi.Message[]>; // 会话消息
+}
+
+export const useMallKefuStore = defineStore('mall-kefu', {
+  state: (): MallKefuInfoVO => ({
+    conversationList: [],
+    conversationMessageList: new Map<number, MallKefuMessageApi.Message[]>(), // key 会话，value 会话消息列表
+  }),
+  getters: {
+    getConversationList(): MallKefuConversationApi.Conversation[] {
+      return this.conversationList;
+    },
+    getConversationMessageList(): (
+      conversationId: number,
+    ) => MallKefuMessageApi.Message[] | undefined {
+      return (conversationId: number) =>
+        this.conversationMessageList.get(conversationId);
+    },
+  },
+  actions: {
+    // ======================= 会话消息相关 =======================
+    /** 缓存历史消息 */
+    saveMessageList(
+      conversationId: number,
+      messageList: MallKefuMessageApi.Message[],
+    ) {
+      this.conversationMessageList.set(conversationId, messageList);
+    },
+
+    // ======================= 会话相关 =======================
+    /** 加载会话缓存列表 */
+    async setConversationList() {
+      // TODO @jave：idea linter 告警，修复下；
+      // TODO @jave：不使用 KeFuConversationApi.，直接用 getConversationList
+      this.conversationList = await KeFuConversationApi.getConversationList();
+      this.conversationSort();
+    },
+    /** 更新会话缓存已读 */
+    async updateConversationStatus(conversationId: number) {
+      if (isEmpty(this.conversationList)) {
+        return;
+      }
+      const conversation = this.conversationList.find(
+        (item) => item.id === conversationId,
+      );
+      conversation && (conversation.adminUnreadMessageCount = 0);
+    },
+    /** 更新会话缓存 */
+    async updateConversation(conversationId: number) {
+      if (isEmpty(this.conversationList)) {
+        return;
+      }
+
+      const conversation =
+        await KeFuConversationApi.getConversation(conversationId);
+      this.deleteConversation(conversationId);
+      conversation && this.conversationList.push(conversation);
+      this.conversationSort();
+    },
+    /** 删除会话缓存 */
+    deleteConversation(conversationId: number) {
+      const index = this.conversationList.findIndex(
+        (item) => item.id === conversationId,
+      );
+      // 存在则删除
+      if (index !== -1) {
+        this.conversationList.splice(index, 1);
+      }
+    },
+    conversationSort() {
+      // 按置顶属性和最后消息时间排序
+      this.conversationList.sort((a, b) => {
+        // 按照置顶排序，置顶的会在前面
+        if (a.adminPinned !== b.adminPinned) {
+          return a.adminPinned ? -1 : 1;
+        }
+        // 按照最后消息时间排序，最近的会在前面
+        return (
+          (b.lastMessageTime as unknown as number) -
+          (a.lastMessageTime as unknown as number)
+        );
+      });
+    },
+  },
+});
+
+// 解决热更新问题
+const hot = import.meta.hot;
+if (hot) {
+  hot.accept(acceptHMRUpdate(useMallKefuStore, hot));
+}
diff --git a/apps/web-ele/src/views/mall/promotion/kefu/asserts/a.png b/apps/web-ele/src/views/mall/promotion/kefu/asserts/a.png
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diff --git a/apps/web-ele/src/views/mall/promotion/kefu/asserts/danao.png b/apps/web-ele/src/views/mall/promotion/kefu/asserts/danao.png
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diff --git a/apps/web-ele/src/views/mall/promotion/kefu/asserts/fennu.png b/apps/web-ele/src/views/mall/promotion/kefu/asserts/fennu.png
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diff --git a/apps/web-ele/src/views/mall/promotion/kefu/asserts/ganga.png b/apps/web-ele/src/views/mall/promotion/kefu/asserts/ganga.png
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diff --git a/apps/web-ele/src/views/mall/promotion/kefu/asserts/jingshu.png b/apps/web-ele/src/views/mall/promotion/kefu/asserts/jingshu.png
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diff --git a/apps/web-ele/src/views/mall/promotion/kefu/asserts/tianshi.png b/apps/web-ele/src/views/mall/promotion/kefu/asserts/tianshi.png
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diff --git a/apps/web-ele/src/views/mall/promotion/kefu/asserts/xiong.png b/apps/web-ele/src/views/mall/promotion/kefu/asserts/xiong.png
new file mode 100644
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diff --git a/apps/web-ele/src/views/mall/promotion/kefu/asserts/ziya.png b/apps/web-ele/src/views/mall/promotion/kefu/asserts/ziya.png
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diff --git a/apps/web-ele/src/views/mall/promotion/kefu/index.vue b/apps/web-ele/src/views/mall/promotion/kefu/index.vue
index bfa96fdff..3bfd58189 100644
--- a/apps/web-ele/src/views/mall/promotion/kefu/index.vue
+++ b/apps/web-ele/src/views/mall/promotion/kefu/index.vue
@@ -1,26 +1,116 @@
 <script lang="ts" setup>
+import type { MallKefuConversationApi } from '#/api/mall/promotion/kefu/conversation';
+
+import { onBeforeUnmount, onMounted, ref, watch } from 'vue';
+
 import { Page } from '@vben/common-ui';
+import { useAccessStore } from '@vben/stores';
+
+import { useWebSocket } from '@vueuse/core';
+import { ElContainer, ElMessage } from 'element-plus';
+
+import { useMallKefuStore } from '#/store/mall/kefu';
+
+import ConversationList from './modules/conversation-list.vue';
+import MemberInfo from './modules/member/member-info.vue';
+import MessageList from './modules/message-list.vue';
+import { WebSocketMessageTypeConstants } from './modules/tools/constants';
+
+const accessStore = useAccessStore();
+const kefuStore = useMallKefuStore(); // 客服缓存
+
+/** 组件引用 */
+const messageListRef = ref<InstanceType<typeof MessageList>>();
+const memberInfoRef = ref<InstanceType<typeof MemberInfo>>();
+const conversationListRef = ref<InstanceType<typeof ConversationList>>();
+
+// ======================= WebSocket start =======================
+const url = `${`${import.meta.env.VITE_BASE_URL}/infra/ws`.replace(
+  'http',
+  'ws',
+)}?token=${accessStore.refreshToken}`; // 使用 refreshToken() :WebSocket 无法方便的刷新访问令牌
+const server = ref(url); // WebSocket 服务地址
+
+/** 发起 WebSocket 连接 */
+const { data, close, open } = useWebSocket(server.value, {
+  autoReconnect: true,
+  heartbeat: true,
+});
+
+/** 监听 WebSocket 数据 */
+watch(
+  () => data.value,
+  (newData) => {
+    if (!newData) return;
+    try {
+      // 1. 收到心跳
+      if (newData === 'pong') return;
+
+      // 2.1 解析 type 消息类型
+      const jsonMessage = JSON.parse(newData);
+      const type = jsonMessage.type;
+      if (!type) {
+        ElMessage.error(`未知的消息类型：${newData}`);
+        return;
+      }
+
+      // 2.2 消息类型：KEFU_MESSAGE_TYPE
+      if (type === WebSocketMessageTypeConstants.KEFU_MESSAGE_TYPE) {
+        const message = JSON.parse(jsonMessage.content);
+        // 刷新会话列表
+        kefuStore.updateConversation(message.conversationId);
+        // 刷新消息列表
+        messageListRef.value?.refreshMessageList(message);
+        return;
+      }
+
+      // 2.3 消息类型：KEFU_MESSAGE_ADMIN_READ
+      if (type === WebSocketMessageTypeConstants.KEFU_MESSAGE_ADMIN_READ) {
+        // 更新会话已读
+        const message = JSON.parse(jsonMessage.content);
+        kefuStore.updateConversationStatus(message.conversationId);
+      }
+    } catch (error) {
+      console.error(error);
+    }
+  },
+  {
+    immediate: false, // 不立即执行
+  },
+);
+// ======================= WebSocket end =======================
+
+function handleChange(conversation: MallKefuConversationApi.Conversation) {
+  messageListRef.value?.getNewMessageList(conversation);
+  memberInfoRef.value?.initHistory(conversation);
+}
+
+/** 初始化 */
+onMounted(() => {
+  // 加载会话列表
+  kefuStore.setConversationList().then(() => {
+    conversationListRef.value?.calculationLastMessageTime();
+  });
+  // 打开 websocket 连接
+  open();
+});
+
+/** 销毁 */
+onBeforeUnmount(() => {
+  // 关闭 websocket 连接
+  close();
+});
 </script>
 
 <template>
-  <Page>
-    <Button
-      danger
-      type="link"
-      target="_blank"
-      href="https://github.com/yudaocode/yudao-ui-admin-vue3"
-    >
-      该功能支持 Vue3 + element-plus 版本！
-    </Button>
-    <br />
-    <Button
-      type="link"
-      target="_blank"
-      href="https://github.com/yudaocode/yudao-ui-admin-vue3/blob/master/src/views/mall/promotion/kefu/index"
-    >
-      可参考
-      https://github.com/yudaocode/yudao-ui-admin-vue3/blob/master/src/views/mall/promotion/kefu/index
-      代码，pull request 贡献给我们！
-    </Button>
+  <Page auto-content-height>
+    <ElContainer class="absolute left-0 top-0 flex h-full w-full flex-1">
+      <!-- 会话列表 -->
+      <ConversationList ref="conversationListRef" @change="handleChange" />
+      <!-- 会话详情（选中会话的消息列表） -->
+      <MessageList ref="messageListRef" />
+      <!-- 会员信息（选中会话的会员信息） -->
+      <MemberInfo ref="memberInfoRef" />
+    </ElContainer>
   </Page>
 </template>
diff --git a/apps/web-ele/src/views/mall/promotion/kefu/modules/conversation-list.vue b/apps/web-ele/src/views/mall/promotion/kefu/modules/conversation-list.vue
new file mode 100644
index 000000000..3edb0e80c
--- /dev/null
+++ b/apps/web-ele/src/views/mall/promotion/kefu/modules/conversation-list.vue
@@ -0,0 +1,247 @@
+<script lang="ts" setup>
+import type { MallKefuConversationApi } from '#/api/mall/promotion/kefu/conversation';
+
+import { computed, onBeforeUnmount, onMounted, ref, watch } from 'vue';
+
+import { confirm } from '@vben/common-ui';
+import { IconifyIcon } from '@vben/icons';
+import { formatPast, jsonParse } from '@vben/utils';
+
+import { ElAside, ElAvatar, ElBadge, ElMessage } from 'element-plus';
+
+import {
+  deleteConversation,
+  updateConversationPinned,
+} from '#/api/mall/promotion/kefu/conversation';
+import { useMallKefuStore } from '#/store/mall/kefu';
+
+import { KeFuMessageContentTypeEnum } from './tools/constants';
+import { useEmoji } from './tools/emoji';
+
+/** 打开右侧的消息列表 */
+const emits = defineEmits<{
+  (e: 'change', v: MallKefuConversationApi.Conversation): void;
+}>();
+const kefuStore = useMallKefuStore(); // 客服缓存
+const { replaceEmoji } = useEmoji();
+const activeConversationId = ref(-1); // 选中的会话
+const collapse = ref(false); // 折叠菜单
+
+/** 计算消息最后发送时间距离现在过去了多久 */
+const lastMessageTimeMap = ref<Map<number, string>>(new Map<number, string>());
+function calculationLastMessageTime() {
+  kefuStore.getConversationList?.forEach((item) => {
+    lastMessageTimeMap.value.set(
+      item.id,
+      formatPast(item.lastMessageTime, 'YYYY-MM-DD'),
+    );
+  });
+}
+defineExpose({ calculationLastMessageTime });
+
+function openRightMessage(item: MallKefuConversationApi.Conversation) {
+  // 同一个会话则不处理
+  if (activeConversationId.value === item.id) {
+    return;
+  }
+  activeConversationId.value = item.id;
+  emits('change', item);
+}
+
+/** 获得消息类型 */
+const getConversationDisplayText = computed(
+  () => (lastMessageContentType: number, lastMessageContent: string) => {
+    switch (lastMessageContentType) {
+      case KeFuMessageContentTypeEnum.IMAGE: {
+        return '[图片消息]';
+      }
+      case KeFuMessageContentTypeEnum.ORDER: {
+        return '[订单消息]';
+      }
+      case KeFuMessageContentTypeEnum.PRODUCT: {
+        return '[商品消息]';
+      }
+      case KeFuMessageContentTypeEnum.SYSTEM: {
+        return '[系统消息]';
+      }
+      case KeFuMessageContentTypeEnum.TEXT: {
+        return replaceEmoji(
+          jsonParse(lastMessageContent).text || lastMessageContent,
+        );
+      }
+      case KeFuMessageContentTypeEnum.VIDEO: {
+        return '[视频消息]';
+      }
+      case KeFuMessageContentTypeEnum.VOICE: {
+        return '[语音消息]';
+      }
+      default: {
+        return '';
+      }
+    }
+  },
+);
+
+// ======================= 右键菜单 =======================
+const showRightMenu = ref(false); // 显示右键菜单
+const rightMenuStyle = ref<any>({}); // 右键菜单 Style
+const rightClickConversation = ref<MallKefuConversationApi.Conversation>(
+  {} as MallKefuConversationApi.Conversation,
+); // 右键选中的会话对象
+
+/** 打开右键菜单 */
+function rightClick(
+  mouseEvent: PointerEvent,
+  item: MallKefuConversationApi.Conversation,
+) {
+  rightClickConversation.value = item;
+  // 显示右键菜单
+  showRightMenu.value = true;
+  rightMenuStyle.value = {
+    top: `${mouseEvent.clientY - 110}px`,
+    left: collapse.value
+      ? `${mouseEvent.clientX - 80}px`
+      : `${mouseEvent.clientX - 210}px`,
+  };
+}
+/** 关闭右键菜单 */
+function closeRightMenu() {
+  showRightMenu.value = false;
+}
+
+/** 置顶会话 */
+async function updateConversationPinnedFn(pinned: boolean) {
+  // 1. 会话置顶/取消置顶
+  await updateConversationPinned({
+    id: rightClickConversation.value.id,
+    pinned,
+  });
+  ElMessage.success(pinned ? '置顶成功' : '取消置顶成功');
+  // 2. 关闭右键菜单，更新会话列表
+  closeRightMenu();
+  await kefuStore.updateConversation(rightClickConversation.value.id);
+}
+
+/** 删除会话 */
+async function deleteConversationFn() {
+  // 1. 删除会话
+  confirm({
+    content: '您确定要删除该会话吗？',
+  }).then(async () => {
+    await deleteConversation(rightClickConversation.value.id);
+    // 2. 关闭右键菜单，更新会话列表
+    closeRightMenu();
+    kefuStore.deleteConversation(rightClickConversation.value.id);
+  });
+}
+
+/** 监听右键菜单的显示状态，添加点击事件监听器 */
+watch(showRightMenu, (val) => {
+  if (val) {
+    document.body.addEventListener('click', closeRightMenu);
+  } else {
+    document.body.removeEventListener('click', closeRightMenu);
+  }
+});
+
+const timer = ref<any>();
+
+/** 初始化 */
+onMounted(() => {
+  timer.value = setInterval(calculationLastMessageTime, 1000 * 10); // 十秒计算一次
+});
+
+/** 组件卸载前 */
+onBeforeUnmount(() => {
+  clearInterval(timer.value);
+});
+</script>
+
+<template>
+  <ElAside class="!bg-card pt-[5px]" width="260px">
+    <div class="my-[10px] font-bold text-[#999]">
+      会话记录({{ kefuStore.getConversationList.length }})
+    </div>
+    <div
+      v-for="item in kefuStore.getConversationList"
+      :key="item.id"
+      :class="{
+        'bg-gray-500/50': item.id === activeConversationId,
+      }"
+      class="flex h-[60px] cursor-pointer items-center px-[10px]"
+      @click="openRightMessage(item)"
+      @contextmenu.prevent="rightClick($event as PointerEvent, item)"
+    >
+      <div class="flex w-full items-center justify-center">
+        <div class="flex h-[50px] w-[50px] items-center justify-center">
+          <!-- 头像 + 未读 -->
+          <ElBadge
+            :hidden="item.adminUnreadMessageCount === 0"
+            :max="99"
+            :value="item.adminUnreadMessageCount"
+          >
+            <ElAvatar :src="item.userAvatar" alt="avatar" />
+          </ElBadge>
+        </div>
+        <div class="ml-[10px] w-full">
+          <div class="flex w-full items-center justify-between">
+            <span class="line-clamp-1 min-w-0 max-w-[60%]">{{
+              item.userNickname || 'null'
+            }}</span>
+            <span class="text-[13px] text-[#999]">
+              {{ lastMessageTimeMap.get(item.id) ?? '计算中' }}
+            </span>
+          </div>
+          <!-- 最后聊天内容 -->
+          <div
+            v-dompurify-html="
+              getConversationDisplayText(
+                item.lastMessageContentType,
+                item.lastMessageContent,
+              )
+            "
+            class="line-clamp-1 flex items-center text-[13px] text-[#999]"
+          ></div>
+        </div>
+      </div>
+    </div>
+
+    <!-- 右键，进行操作（类似微信） -->
+    <ul
+      v-show="showRightMenu"
+      :style="rightMenuStyle"
+      class="absolute z-[1999] m-0 w-[130px] list-none rounded-xl bg-[hsl(var(--background))] p-[5px] shadow-md"
+    >
+      <li
+        v-show="!rightClickConversation.adminPinned"
+        class="flex cursor-pointer items-center rounded-xl px-4 py-2 transition-colors hover:bg-gray-500/50"
+        @click.stop="updateConversationPinnedFn(true)"
+      >
+        <IconifyIcon class="mr-[5px]" icon="ep:top" />
+        置顶会话
+      </li>
+      <li
+        v-show="rightClickConversation.adminPinned"
+        class="flex cursor-pointer items-center rounded-xl px-4 py-2 transition-colors hover:bg-gray-500/50"
+        @click.stop="updateConversationPinnedFn(false)"
+      >
+        <IconifyIcon class="mr-[5px]" icon="ep:bottom" />
+        取消置顶
+      </li>
+      <li
+        class="flex cursor-pointer items-center rounded-xl px-4 py-2 transition-colors hover:bg-gray-500/50"
+        @click.stop="deleteConversationFn"
+      >
+        <IconifyIcon class="mr-[5px]" color="red" icon="ep:delete" />
+        删除会话
+      </li>
+      <li
+        class="flex cursor-pointer items-center rounded-xl px-4 py-2 transition-colors hover:bg-gray-500/50"
+        @click.stop="closeRightMenu"
+      >
+        <IconifyIcon class="mr-[5px]" color="red" icon="ep:close" />
+        取消
+      </li>
+    </ul>
+  </ElAside>
+</template>
diff --git a/apps/web-ele/src/views/mall/promotion/kefu/modules/index.ts b/apps/web-ele/src/views/mall/promotion/kefu/modules/index.ts
new file mode 100644
index 000000000..eb34eb6ff
--- /dev/null
+++ b/apps/web-ele/src/views/mall/promotion/kefu/modules/index.ts
@@ -0,0 +1,3 @@
+export { default as ConversationList } from './conversation-list.vue';
+export { default as MemberInfo } from './member/member-info.vue';
+export { default as MessageList } from './message-list.vue';
diff --git a/apps/web-ele/src/views/mall/promotion/kefu/modules/member/member-info.vue b/apps/web-ele/src/views/mall/promotion/kefu/modules/member/member-info.vue
new file mode 100644
index 000000000..61c496c8f
--- /dev/null
+++ b/apps/web-ele/src/views/mall/promotion/kefu/modules/member/member-info.vue
@@ -0,0 +1,232 @@
+<!-- 右侧信息：会员信息 + 最近浏览 + 交易订单 -->
+<script lang="ts" setup>
+import type { UseScrollReturn } from '@vueuse/core';
+
+import type { MallKefuConversationApi } from '#/api/mall/promotion/kefu/conversation';
+import type { MemberUserApi } from '#/api/member/user';
+import type { PayWalletApi } from '#/api/pay/wallet/balance';
+
+import { computed, nextTick, ref } from 'vue';
+
+import { isEmpty } from '@vben/utils';
+
+import { vScroll } from '@vueuse/components';
+import { useDebounceFn } from '@vueuse/core';
+import {
+  ElCard,
+  ElContainer,
+  ElEmpty,
+  ElHeader,
+  ElMain,
+  ElMessage,
+} from 'element-plus';
+
+import { getUser } from '#/api/member/user';
+import { getWallet } from '#/api/pay/wallet/balance';
+import AccountInfo from '#/views/member/user/detail/modules/account-info.vue';
+import BasicInfo from '#/views/member/user/detail/modules/basic-info.vue';
+
+import OrderBrowsingHistory from './order-browsing-history.vue';
+import ProductBrowsingHistory from './product-browsing-history.vue';
+
+const activeTab = ref<'交易订单' | '会员信息' | '最近浏览'>('会员信息');
+
+const tabActivation = computed(() => (tab: string) => activeTab.value === tab);
+
+/** tab 切换 */
+const productBrowsingHistoryRef =
+  ref<InstanceType<typeof ProductBrowsingHistory>>();
+const orderBrowsingHistoryRef =
+  ref<InstanceType<typeof OrderBrowsingHistory>>();
+async function handleClick(tab: string) {
+  activeTab.value = tab;
+  await nextTick();
+  await getHistoryList();
+}
+
+/** 获得历史数据 */
+async function getHistoryList() {
+  switch (activeTab.value) {
+    case '交易订单': {
+      await orderBrowsingHistoryRef.value?.getHistoryList(conversation.value);
+      break;
+    }
+    case '会员信息': {
+      await getUserData();
+      await getUserWallet();
+      break;
+    }
+    case '最近浏览': {
+      await productBrowsingHistoryRef.value?.getHistoryList(conversation.value);
+      break;
+    }
+    default: {
+      break;
+    }
+  }
+}
+
+/** 加载下一页数据 */
+async function loadMore() {
+  switch (activeTab.value) {
+    case '交易订单': {
+      await orderBrowsingHistoryRef.value?.loadMore();
+      break;
+    }
+    case '会员信息': {
+      break;
+    }
+    case '最近浏览': {
+      await productBrowsingHistoryRef.value?.loadMore();
+      break;
+    }
+    default: {
+      break;
+    }
+  }
+}
+
+/** 浏览历史初始化 */
+const conversation = ref<MallKefuConversationApi.Conversation>(
+  {} as MallKefuConversationApi.Conversation,
+); // 用户会话
+async function initHistory(val: MallKefuConversationApi.Conversation) {
+  activeTab.value = '会员信息';
+  conversation.value = val;
+  await nextTick();
+  await getHistoryList();
+}
+defineExpose({ initHistory });
+
+/** 处理消息列表滚动事件(debounce 限流) */
+const scrollbarRef = ref<InstanceType<any>>();
+const handleScroll = useDebounceFn(async (state: UseScrollReturn) => {
+  const { arrivedState } = state;
+  if (arrivedState.bottom) {
+    await loadMore();
+  }
+}, 200);
+
+/** 查询用户钱包信息 */
+// TODO @jawe：idea 的导入报错；需要看下；
+const WALLET_INIT_DATA = {
+  balance: 0,
+  totalExpense: 0,
+  totalRecharge: 0,
+} as PayWalletApi.Wallet; // 钱包初始化数据
+const wallet = ref<PayWalletApi.Wallet>(WALLET_INIT_DATA); // 钱包信息
+
+async function getUserWallet() {
+  if (!conversation.value.userId) {
+    wallet.value = WALLET_INIT_DATA;
+    return;
+  }
+  wallet.value =
+    (await getWallet({ userId: conversation.value.userId })) ||
+    WALLET_INIT_DATA;
+}
+
+/** 获得用户 */
+const loading = ref(true); // 加载中
+const user = ref<MemberUserApi.User>({} as MemberUserApi.User);
+async function getUserData() {
+  loading.value = true;
+  try {
+    const res = await getUser(conversation.value.userId);
+    if (res) {
+      user.value = res;
+    } else {
+      user.value = {} as MemberUserApi.User;
+      ElMessage.error('会员不存在！');
+    }
+  } finally {
+    loading.value = false;
+  }
+}
+</script>
+
+<template>
+  <ElContainer
+    class="relative w-[300px] bg-[var(--background)] after:absolute after:left-0 after:top-0 after:h-full after:w-[1px] after:scale-x-[0.3] after:bg-[var(--el-border-color)] after:content-['']"
+  >
+    <ElHeader
+      class="relative flex items-center justify-around bg-[var(--background)] before:absolute before:bottom-0 before:left-0 before:h-[1px] before:w-full before:scale-y-[0.3] before:bg-[var(--el-border-color)] before:content-['']"
+    >
+      <div
+        :class="{
+          'before:border-b-2 before:border-gray-500/50':
+            tabActivation('会员信息'),
+        }"
+        class="relative flex h-full w-full cursor-pointer items-center justify-center before:pointer-events-none before:absolute before:inset-0 before:content-[''] hover:before:border-b-2 hover:before:border-gray-500/50"
+        @click="handleClick('会员信息')"
+      >
+        会员信息
+      </div>
+      <div
+        :class="{
+          'before:border-b-2 before:border-gray-500/50':
+            tabActivation('最近浏览'),
+        }"
+        class="relative flex h-full w-full cursor-pointer items-center justify-center before:pointer-events-none before:absolute before:inset-0 before:content-[''] hover:before:border-b-2 hover:before:border-gray-500/50"
+        @click="handleClick('最近浏览')"
+      >
+        最近浏览
+      </div>
+      <div
+        :class="{
+          'before:border-b-2 before:border-gray-500/50':
+            tabActivation('交易订单'),
+        }"
+        class="relative flex h-full w-full cursor-pointer items-center justify-center before:pointer-events-none before:absolute before:inset-0 before:content-[''] hover:before:border-b-2 hover:before:border-gray-500/50"
+        @click="handleClick('交易订单')"
+      >
+        交易订单
+      </div>
+    </ElHeader>
+    <ElMain class="relative m-0 h-full w-full p-[10px]">
+      <template v-if="!isEmpty(conversation)">
+        <div
+          v-loading="loading"
+          v-if="activeTab === '会员信息'"
+          class="relative h-full overflow-y-auto overflow-x-hidden"
+        >
+          <!-- 基本信息 -->
+          <BasicInfo :user="user" mode="kefu">
+            <template #title>
+              <span class="text-sm font-bold">基本信息</span>
+            </template>
+          </BasicInfo>
+          <!-- 账户信息 -->
+          <ElCard class="mt-10px h-full" shadow="never">
+            <template #title>
+              <span class="text-sm font-bold">账户信息</span>
+            </template>
+            <AccountInfo :column="1" :user="user" :wallet="wallet" />
+          </ElCard>
+        </div>
+        <div
+          v-show="activeTab !== '会员信息'"
+          ref="scrollbarRef"
+          v-scroll="handleScroll"
+          class="relative h-full overflow-y-auto overflow-x-hidden"
+        >
+          <!-- 最近浏览 -->
+          <ProductBrowsingHistory
+            v-if="activeTab === '最近浏览'"
+            ref="productBrowsingHistoryRef"
+          />
+          <!-- 交易订单 -->
+          <OrderBrowsingHistory
+            v-if="activeTab === '交易订单'"
+            ref="orderBrowsingHistoryRef"
+          />
+        </div>
+      </template>
+      <ElEmpty
+        v-else
+        description="请选择左侧的一个会话后开始"
+        class="mt-[20%]"
+      />
+    </ElMain>
+  </ElContainer>
+</template>
diff --git a/apps/web-ele/src/views/mall/promotion/kefu/modules/member/order-browsing-history.vue b/apps/web-ele/src/views/mall/promotion/kefu/modules/member/order-browsing-history.vue
new file mode 100644
index 000000000..a7a5fa65c
--- /dev/null
+++ b/apps/web-ele/src/views/mall/promotion/kefu/modules/member/order-browsing-history.vue
@@ -0,0 +1,47 @@
+<script lang="ts" setup>
+import type { MallKefuConversationApi } from '#/api/mall/promotion/kefu/conversation';
+
+import { computed, reactive, ref } from 'vue';
+
+import { getOrderPage } from '#/api/mall/trade/order';
+import OrderItem from '#/views/mall/promotion/kefu/modules/message/order-item.vue';
+
+const list = ref<any>([]); // 列表
+const total = ref(0); // 总数
+const queryParams = reactive({
+  pageNo: 1,
+  pageSize: 10,
+  userId: 0,
+});
+const skipGetMessageList = computed(() => {
+  // 已加载到最后一页的话则不触发新的消息获取
+  return (
+    total.value > 0 &&
+    Math.ceil(total.value / queryParams.pageSize) === queryParams.pageNo
+  );
+}); // 跳过消息获取
+
+/** 获得浏览记录 */
+async function getHistoryList(val: MallKefuConversationApi.Conversation) {
+  queryParams.userId = val.userId;
+  const res = await getOrderPage(queryParams);
+  total.value = res.total;
+  list.value = res.list;
+}
+
+/** 加载下一页数据 */
+async function loadMore() {
+  if (skipGetMessageList.value) {
+    return;
+  }
+  queryParams.pageNo += 1;
+  const res = await getOrderPage(queryParams);
+  total.value = res.total;
+  list.value = [...list.value, ...res.list];
+}
+defineExpose({ getHistoryList, loadMore });
+</script>
+
+<template>
+  <OrderItem v-for="item in list" :key="item.id" :order="item" />
+</template>
diff --git a/apps/web-ele/src/views/mall/promotion/kefu/modules/member/product-browsing-history.vue b/apps/web-ele/src/views/mall/promotion/kefu/modules/member/product-browsing-history.vue
new file mode 100644
index 000000000..ef0a31e7c
--- /dev/null
+++ b/apps/web-ele/src/views/mall/promotion/kefu/modules/member/product-browsing-history.vue
@@ -0,0 +1,58 @@
+<script lang="ts" setup>
+import type { MallKefuConversationApi } from '#/api/mall/promotion/kefu/conversation';
+
+import { computed, reactive, ref } from 'vue';
+
+import { getBrowseHistoryPage } from '#/api/mall/product/history';
+import ProductItem from '#/views/mall/promotion/kefu/modules/message/product-item.vue';
+
+const list = ref<any>([]); // 列表
+const total = ref(0); // 总数
+const queryParams = reactive({
+  pageNo: 1,
+  pageSize: 10,
+  userId: 0,
+  userDeleted: false,
+});
+const skipGetMessageList = computed(() => {
+  // 已加载到最后一页的话则不触发新的消息获取
+  return (
+    total.value > 0 &&
+    Math.ceil(total.value / queryParams.pageSize) === queryParams.pageNo
+  );
+}); // 跳过消息获取
+
+/** 获得浏览记录 */
+async function getHistoryList(val: MallKefuConversationApi.Conversation) {
+  queryParams.userId = val.userId;
+  const res = await getBrowseHistoryPage(queryParams);
+  total.value = res.total;
+  list.value = res.list;
+}
+
+/** 加载下一页数据 */
+async function loadMore() {
+  if (skipGetMessageList.value) {
+    return;
+  }
+  queryParams.pageNo += 1;
+  const res = await getBrowseHistoryPage(queryParams);
+  total.value = res.total;
+  list.value = [...list.value, ...res.list];
+}
+defineExpose({ getHistoryList, loadMore });
+</script>
+
+<template>
+  <ProductItem
+    v-for="item in list"
+    :key="item.id"
+    :pic-url="item.picUrl"
+    :price="item.price"
+    :sales-count="item.salesCount"
+    :spu-id="item.spuId"
+    :stock="item.stock"
+    :title="item.spuName"
+    class="mb-10px"
+  />
+</template>
diff --git a/apps/web-ele/src/views/mall/promotion/kefu/modules/message-list.vue b/apps/web-ele/src/views/mall/promotion/kefu/modules/message-list.vue
new file mode 100644
index 000000000..15bf7f3bf
--- /dev/null
+++ b/apps/web-ele/src/views/mall/promotion/kefu/modules/message-list.vue
@@ -0,0 +1,424 @@
+<script lang="ts" setup>
+import type { UseScrollReturn } from '@vueuse/core';
+
+import type { Emoji } from './tools/emoji';
+
+import type { MallKefuConversationApi } from '#/api/mall/promotion/kefu/conversation';
+import type { MallKefuMessageApi } from '#/api/mall/promotion/kefu/message';
+
+import { computed, reactive, ref, unref } from 'vue';
+
+import { UserTypeEnum } from '@vben/constants';
+import { IconifyIcon } from '@vben/icons';
+import { formatDate, isEmpty, jsonParse } from '@vben/utils';
+
+import { vScroll } from '@vueuse/components';
+import { useDebounceFn, useScroll } from '@vueuse/core';
+import dayjs from 'dayjs';
+import relativeTime from 'dayjs/plugin/relativeTime';
+import {
+  ElAvatar,
+  ElContainer,
+  ElEmpty,
+  ElFooter,
+  ElHeader,
+  ElImage,
+  ElInput,
+  ElMain,
+  ElNotification,
+} from 'element-plus';
+
+import {
+  getKeFuMessageList,
+  sendKeFuMessage,
+  updateKeFuMessageReadStatus,
+} from '#/api/mall/promotion/kefu/message';
+import { useMallKefuStore } from '#/store/mall/kefu';
+
+import MessageItem from './message/message-item.vue';
+import OrderItem from './message/order-item.vue';
+import ProductItem from './message/product-item.vue';
+import { KeFuMessageContentTypeEnum } from './tools/constants';
+import { useEmoji } from './tools/emoji';
+import EmojiSelectPopover from './tools/emoji-select-popover.vue';
+import PictureSelectUpload from './tools/picture-select-upload.vue';
+
+dayjs.extend(relativeTime);
+
+const message = ref(''); // 消息弹窗
+const { replaceEmoji } = useEmoji();
+const messageList = ref<MallKefuMessageApi.Message[]>([]); // 消息列表
+const conversation = ref<MallKefuConversationApi.Conversation>(
+  {} as MallKefuConversationApi.Conversation,
+); // 用户会话
+const showNewMessageTip = ref(false); // 显示有新消息提示
+const queryParams = reactive({
+  conversationId: 0,
+  createTime: undefined,
+});
+const total = ref(0); // 消息总条数
+const refreshContent = ref(false); // 内容刷新,主要解决会话消息页面高度不一致导致的滚动功能精度失效
+const kefuStore = useMallKefuStore(); // 客服缓存
+const skipGetMessageList = ref(false); // 跳过消息获取
+const loadHistory = ref(false); // 加载历史消息
+
+/** 获悉消息内容 */
+const getMessageContent = computed(
+  () => (item: any) => jsonParse(item.content),
+);
+
+/** 获得消息列表 */
+async function getMessageList() {
+  const res: any = await getKeFuMessageList(queryParams as any);
+  if (isEmpty(res)) {
+    // 当返回的是空列表说明没有消息或者已经查询完了历史消息
+    skipGetMessageList.value = true;
+    return;
+  }
+  queryParams.createTime = formatDate(
+    (res as any).at(-1).createTime,
+    'YYYY-MM-DD HH:mm:ss',
+  ) as any;
+
+  // 如果 createTime 存在，说明是加载历史消息，需要追加到列表
+  if (queryParams.createTime) {
+    // 情况一：加载历史消息，追加到列表
+    for (const item of res as any) {
+      pushMessage(item);
+    }
+  } else {
+    // 情况二：加载最新消息，直接替换列表
+    messageList.value = res;
+  }
+  refreshContent.value = true;
+}
+
+/** 添加消息 */
+function pushMessage(message: any) {
+  if (messageList.value.some((val) => val.id === message.id)) {
+    return;
+  }
+  messageList.value.push(message);
+}
+
+/** 按照时间倒序，获取消息列表 */
+const getMessageList0 = computed(() => {
+  // 使用展开运算符创建新数组，避免直接修改原数组
+  return [...messageList.value].sort(
+    (a: any, b: any) => a.createTime - b.createTime,
+  );
+});
+
+/** 刷新消息列表 */
+async function refreshMessageList(message?: any) {
+  if (!conversation.value) {
+    return;
+  }
+
+  if (message === undefined) {
+    queryParams.createTime = undefined;
+    await getMessageList();
+  } else {
+    // 当前查询会话与消息所属会话不一致则不做处理
+    if (message.conversationId !== conversation.value.id) {
+      return;
+    }
+    pushMessage(message);
+  }
+
+  if (loadHistory.value) {
+    // 右下角显示有新消息提示
+    showNewMessageTip.value = true;
+  } else {
+    // 滚动到最新消息处
+    await handleToNewMessage();
+  }
+}
+
+/** 获得新会话的消息列表, 点击切换时，读取缓存；然后异步获取新消息，merge 下； */
+async function getNewMessageList(val: MallKefuConversationApi.Conversation) {
+  // 1. 缓存当前会话消息列表
+  kefuStore.saveMessageList(conversation.value.id, messageList.value);
+  // 2.1 会话切换,重置相关参数
+  messageList.value = kefuStore.getConversationMessageList(val.id) || [];
+  total.value = messageList.value.length || 0;
+  loadHistory.value = false;
+  refreshContent.value = false;
+  skipGetMessageList.value = false;
+  // 2.2 设置会话相关属性
+  conversation.value = val;
+  queryParams.conversationId = val.id;
+  queryParams.createTime = undefined;
+  // 3. 获取消息
+  await refreshMessageList();
+}
+defineExpose({ getNewMessageList, refreshMessageList });
+
+/** 是否显示聊天区域 */
+function showMessageList() {
+  return !isEmpty(conversation.value);
+}
+
+/** 处理表情选择 */
+function handleEmojiSelect(item: Emoji) {
+  message.value += item.name;
+}
+
+/** 处理图片发送 */
+async function handleSendPicture(picUrl: string) {
+  // 组织发送消息
+  const msg = {
+    conversationId: conversation.value.id,
+    contentType: KeFuMessageContentTypeEnum.IMAGE,
+    content: JSON.stringify({ picUrl }),
+  };
+  await sendMessage(msg);
+}
+
+/** 发送文本消息 */
+async function handleSendMessage(event: any) {
+  // shift 不发送
+  if (event.shiftKey) {
+    return;
+  }
+  // 1. 校验消息是否为空
+  if (isEmpty(unref(message.value)?.trim())) {
+    ElNotification.warning({ message: '请输入消息后再发送哦！' });
+    message.value = '';
+    return;
+  }
+  // 2. 组织发送消息
+  const msg = {
+    conversationId: conversation.value.id,
+    contentType: KeFuMessageContentTypeEnum.TEXT,
+    content: JSON.stringify({ text: message.value }),
+  };
+  await sendMessage(msg);
+}
+
+/** 真正发送消息 【共用】*/
+async function sendMessage(msg: MallKefuMessageApi.MessageSend) {
+  // 发送消息
+  await sendKeFuMessage(msg);
+  message.value = '';
+  // 加载消息列表
+  await refreshMessageList();
+  // 更新会话缓存
+  await kefuStore.updateConversation(conversation.value.id);
+}
+
+/** 滚动到底部 */
+const scrollbarRef = ref<HTMLElement | null>(null);
+const { y } = useScroll(scrollbarRef);
+
+async function scrollToBottom() {
+  if (!scrollbarRef.value) return;
+  // 1. 首次加载时滚动到最新消息，如果加载的是历史消息则不滚动
+  if (loadHistory.value) {
+    return;
+  }
+  // 2.1 滚动到最新消息，关闭新消息提示
+  // 使用 useScroll 监听滚动容器
+  y.value = scrollbarRef.value.scrollHeight - scrollbarRef.value!.clientHeight;
+  showNewMessageTip.value = false;
+  // 2.2 消息已读
+  await updateKeFuMessageReadStatus(conversation.value.id);
+}
+
+/** 查看新消息 */
+async function handleToNewMessage() {
+  loadHistory.value = false;
+  await scrollToBottom();
+}
+
+/** 处理消息列表滚动事件(debounce 限流) */
+const handleScroll = useDebounceFn((state: UseScrollReturn) => {
+  const { arrivedState } = state;
+  if (skipGetMessageList.value) {
+    return;
+  }
+  // 滚动到底部了
+  if (arrivedState.bottom) {
+    loadHistory.value = false;
+    refreshMessageList();
+  }
+
+  // 触顶自动加载下一页数据
+  if (arrivedState.top) {
+    handleOldMessage();
+  }
+}, 200);
+/** 加载历史消息 */
+async function handleOldMessage() {
+  loadHistory.value = true;
+  await getMessageList();
+}
+
+/** 是否显示时间 */
+function showTime(item: MallKefuMessageApi.Message, index: number) {
+  if (unref(messageList.value)[index + 1]) {
+    const dateString = dayjs(
+      unref(messageList.value)[index + 1].createTime,
+    ).fromNow();
+    return dateString !== dayjs(unref(item).createTime).fromNow();
+  }
+  return false;
+}
+</script>
+
+<template>
+  <ElContainer
+    v-if="showMessageList()"
+    class="bg-card relative w-[calc(100%-300px-260px)]"
+  >
+    <ElHeader
+      class="!bg-card border-border flex items-center justify-between border-b"
+    >
+      <div class="text-lg font-bold">{{ conversation.userNickname }}</div>
+    </ElHeader>
+    <ElMain class="relative m-0 p-0">
+      <div
+        ref="scrollbarRef"
+        class="absolute inset-0 m-0 overflow-y-auto overflow-x-hidden p-0"
+        v-scroll="handleScroll"
+      >
+        <!-- <div v-if="refreshContent" ref="innerRef" class="w-full px-[10px] absolute inset-0 m-0 overflow-x-hidden p-0 overflow-y-auto"> -->
+        <!-- 消息列表 -->
+        <div
+          v-for="(item, index) in getMessageList0"
+          :key="item.id"
+          class="w-full"
+        >
+          <div class="mb-[20px] flex items-center justify-center">
+            <!-- 日期 -->
+            <div
+              v-if="
+                item.contentType !== KeFuMessageContentTypeEnum.SYSTEM &&
+                showTime(item, index)
+              "
+              class="w-fit rounded-lg bg-black/10 px-[5px] text-[10px] text-white"
+            >
+              {{ formatDate(item.createTime) }}
+            </div>
+            <!-- 系统消息 -->
+            <div
+              v-if="item.contentType === KeFuMessageContentTypeEnum.SYSTEM"
+              class="w-fit rounded-lg bg-black/10 px-[5px] text-[10px] text-white"
+            >
+              {{ item.content }}
+            </div>
+          </div>
+          <div
+            :class="[
+              item.senderType === UserTypeEnum.MEMBER
+                ? 'justify-start'
+                : item.senderType === UserTypeEnum.ADMIN
+                  ? 'justify-end'
+                  : '',
+            ]"
+            class="mb-[20px] flex w-full"
+          >
+            <ElAvatar
+              v-if="item.senderType === UserTypeEnum.MEMBER"
+              :src="conversation.userAvatar"
+              alt="avatar"
+              class="h-[60px] w-[60px]"
+            />
+            <div
+              :class="{
+                'w-auto max-w-[50%] px-[10px] py-[5px] font-medium text-[#414141] transition-all duration-200 hover:scale-105':
+                  KeFuMessageContentTypeEnum.TEXT === item.contentType,
+                'ml-[10px] mt-[3px] rounded-bl-[10px] rounded-br-[10px] rounded-tr-[10px] bg-white':
+                  KeFuMessageContentTypeEnum.TEXT === item.contentType &&
+                  item.senderType === UserTypeEnum.MEMBER,
+                'mr-[10px] mt-[3px] rounded-bl-[10px] rounded-br-[10px] rounded-tl-[10px] bg-[rgb(206_223_255)]':
+                  KeFuMessageContentTypeEnum.TEXT === item.contentType &&
+                  item.senderType === UserTypeEnum.ADMIN,
+              }"
+            >
+              <!-- 文本消息 -->
+              <MessageItem :message="item">
+                <template
+                  v-if="KeFuMessageContentTypeEnum.TEXT === item.contentType"
+                >
+                  <div
+                    v-dompurify-html="
+                      replaceEmoji(getMessageContent(item).text || item.content)
+                    "
+                    class="line-height-normal h-1/1 w-full text-justify"
+                  ></div>
+                </template>
+              </MessageItem>
+              <!-- 图片消息 -->
+              <MessageItem :message="item">
+                <ElImage
+                  v-if="KeFuMessageContentTypeEnum.IMAGE === item.contentType"
+                  :src="getMessageContent(item).picUrl || item.content"
+                  class="mx-[10px] !w-[200px]"
+                  fit="cover"
+                />
+              </MessageItem>
+              <!-- 商品消息 -->
+              <MessageItem :message="item">
+                <ProductItem
+                  v-if="KeFuMessageContentTypeEnum.PRODUCT === item.contentType"
+                  :pic-url="getMessageContent(item).picUrl"
+                  :price="getMessageContent(item).price"
+                  :sales-count="getMessageContent(item).salesCount"
+                  :spu-id="getMessageContent(item).spuId"
+                  :stock="getMessageContent(item).stock"
+                  :title="getMessageContent(item).spuName"
+                  class="mx-[10px] max-w-[300px]"
+                />
+              </MessageItem>
+              <!-- 订单消息 -->
+              <MessageItem :message="item">
+                <OrderItem
+                  v-if="KeFuMessageContentTypeEnum.ORDER === item.contentType"
+                  :message="item"
+                  class="mx-[10px] max-w-full"
+                />
+              </MessageItem>
+            </div>
+            <ElAvatar
+              v-if="item.senderType === UserTypeEnum.ADMIN"
+              :src="item.senderAvatar"
+              alt="avatar"
+            />
+          </div>
+        </div>
+        <!-- </div> -->
+      </div>
+      <div
+        v-show="showNewMessageTip"
+        class="absolute bottom-[35px] right-[35px] z-10 flex cursor-pointer items-center rounded-[30px] bg-[var(--background)] p-[10px] text-xs shadow-md"
+        @click="handleToNewMessage"
+      >
+        <span>有新消息</span>
+        <IconifyIcon class="ml-5px" icon="ep:bottom" />
+      </div>
+    </ElMain>
+    <ElFooter class="!bg-card m-0 flex !h-auto flex-col p-0">
+      <div class="flex h-[44px] w-full items-center">
+        <EmojiSelectPopover @select-emoji="handleEmojiSelect" />
+        <PictureSelectUpload
+          class="ml-[15px] mt-[3px] cursor-pointer"
+          @send-picture="handleSendPicture"
+        />
+      </div>
+      <ElInput
+        type="textarea"
+        v-model="message"
+        :rows="6"
+        placeholder="输入消息，Enter发送，Shift+Enter换行"
+        style="border-style: none"
+        @keyup.enter="handleSendMessage"
+      />
+    </ElFooter>
+  </ElContainer>
+  <ElContainer v-else class="bg-card relative w-[calc(100%-300px-260px)]">
+    <ElMain>
+      <ElEmpty description="请选择左侧的一个会话后开始" class="mt-[20%]" />
+    </ElMain>
+  </ElContainer>
+</template>
diff --git a/apps/web-ele/src/views/mall/promotion/kefu/modules/message/message-item.vue b/apps/web-ele/src/views/mall/promotion/kefu/modules/message/message-item.vue
new file mode 100644
index 000000000..589628a75
--- /dev/null
+++ b/apps/web-ele/src/views/mall/promotion/kefu/modules/message/message-item.vue
@@ -0,0 +1,25 @@
+<script lang="ts" setup>
+import type { MallKefuMessageApi } from '#/api/mall/promotion/kefu/message';
+
+import { UserTypeEnum } from '@vben/constants';
+
+/** 消息组件 */
+
+defineProps<{
+  message: MallKefuMessageApi.Message;
+}>();
+</script>
+
+<template>
+  <div
+    :class="[
+      message.senderType === UserTypeEnum.MEMBER
+        ? `ml-[10px]`
+        : message.senderType === UserTypeEnum.ADMIN
+          ? `mr-[10px]`
+          : '',
+    ]"
+  >
+    <slot></slot>
+  </div>
+</template>
diff --git a/apps/web-ele/src/views/mall/promotion/kefu/modules/message/order-item.vue b/apps/web-ele/src/views/mall/promotion/kefu/modules/message/order-item.vue
new file mode 100644
index 000000000..34eadc504
--- /dev/null
+++ b/apps/web-ele/src/views/mall/promotion/kefu/modules/message/order-item.vue
@@ -0,0 +1,130 @@
+<script lang="ts" setup>
+import type { MallKefuMessageApi } from '#/api/mall/promotion/kefu/message';
+
+import { computed } from 'vue';
+import { useRouter } from 'vue-router';
+
+import { fenToYuan, isObject, jsonParse } from '@vben/utils';
+
+import ProductItem from './product-item.vue';
+
+const props = defineProps<{
+  message?: MallKefuMessageApi.Message;
+  order?: any;
+}>();
+
+const { push } = useRouter();
+
+const getMessageContent = computed(() =>
+  props.message === undefined
+    ? props.order
+    : jsonParse(props!.message!.content),
+);
+
+/** 查看订单详情 */
+function openDetail(id: number) {
+  push({ name: 'TradeOrderDetail', params: { id } });
+}
+
+/**
+ * 格式化订单状态的颜色
+ *
+ * @param order 订单
+ * @return {string} 颜色的 class 名称
+ */
+function formatOrderColor(order: any) {
+  if (order.status === 0) {
+    return 'text-[#999]';
+  }
+  if (
+    order.status === 10 ||
+    order.status === 20 ||
+    (order.status === 30 && !order.commentStatus)
+  ) {
+    return 'text-[#faad14]';
+  }
+  if (order.status === 30 && order.commentStatus) {
+    return 'text-[#52c41a]';
+  }
+  return 'text-[#ff3000]';
+}
+
+/**
+ * 格式化订单状态
+ *
+ * @param order 订单
+ */
+function formatOrderStatus(order: any) {
+  if (order.status === 0) {
+    return '待付款';
+  }
+  if (order.status === 10 && order.deliveryType === 1) {
+    return '待发货';
+  }
+  if (order.status === 10 && order.deliveryType === 2) {
+    return '待核销';
+  }
+  if (order.status === 20) {
+    return '待收货';
+  }
+  if (order.status === 30 && !order.commentStatus) {
+    return '待评价';
+  }
+  if (order.status === 30 && order.commentStatus) {
+    return '已完成';
+  }
+  return '已关闭';
+}
+</script>
+
+<template>
+  <div
+    v-if="isObject(getMessageContent)"
+    :key="getMessageContent.id"
+    class="mb-[10px] rounded-[10px] bg-gray-500/30 p-[10px]"
+  >
+    <div class="flex h-[28px] items-center justify-between px-[5px] font-bold">
+      <div class="text-[13px]">
+        订单号：
+        <span
+          class="cursor-pointer hover:text-[var(--left-menu-bg-active-color)] hover:underline"
+          @click="openDetail(getMessageContent.id)"
+        >
+          {{ getMessageContent.no }}
+        </span>
+      </div>
+      <div
+        :class="formatOrderColor(getMessageContent)"
+        class="text-[13px] font-bold"
+      >
+        {{ formatOrderStatus(getMessageContent) }}
+      </div>
+    </div>
+    <div
+      v-for="item in getMessageContent.items"
+      :key="item.id"
+      class="border-b"
+    >
+      <ProductItem
+        :num="item.count"
+        :pic-url="item.picUrl"
+        :price="item.price"
+        :sku-text="
+          item.properties.map((property: any) => property.valueName).join(' ')
+        "
+        :spu-id="item.spuId"
+        :title="item.spuName"
+      />
+    </div>
+    <div class="flex justify-end pr-[5px] pt-[10px] font-bold">
+      <div class="flex items-center">
+        <div class="text-[13px] leading-normal">
+          共 {{ getMessageContent?.productCount }} 件商品,总金额:
+        </div>
+        <div class="font-[OPPOSANS] text-[13px] leading-normal">
+          ￥{{ fenToYuan(getMessageContent?.payPrice) }}
+        </div>
+      </div>
+    </div>
+  </div>
+</template>
diff --git a/apps/web-ele/src/views/mall/promotion/kefu/modules/message/product-item.vue b/apps/web-ele/src/views/mall/promotion/kefu/modules/message/product-item.vue
new file mode 100644
index 000000000..6d48657f9
--- /dev/null
+++ b/apps/web-ele/src/views/mall/promotion/kefu/modules/message/product-item.vue
@@ -0,0 +1,73 @@
+<script lang="ts" setup>
+import { useRouter } from 'vue-router';
+
+import { fenToYuan } from '@vben/utils';
+
+import { ElButton, ElImage } from 'element-plus';
+
+defineProps({
+  spuId: {
+    type: Number,
+    default: 0,
+  },
+  picUrl: {
+    type: String,
+    default: 'https://img1.baidu.com/it/u=1601695551,235775011&fm=26&fmt=auto',
+  },
+  title: {
+    type: String,
+    default: '',
+  },
+  price: {
+    type: [String, Number],
+    default: '',
+  },
+  salesCount: {
+    type: [String, Number],
+    default: '',
+  },
+  stock: {
+    type: [String, Number],
+    default: '',
+  },
+});
+
+const { push } = useRouter();
+
+/** 查看商品详情 */
+function openDetail(spuId: number) {
+  push({ name: 'ProductSpuDetail', params: { id: spuId } });
+}
+</script>
+
+<template>
+  <div
+    class="mb-[10px] flex w-full cursor-pointer items-center rounded-lg bg-gray-500/30 p-[10px]"
+    @click.stop="openDetail(spuId)"
+  >
+    <!-- 左侧商品图片-->
+    <div class="mr-6 w-[70px]">
+      <ElImage
+        :initial-index="0"
+        :preview-src-list="[picUrl]"
+        :src="picUrl"
+        class="h-full w-full rounded-lg"
+        fit="contain"
+        preview-teleported
+        @click.stop
+      />
+    </div>
+    <!-- 右侧商品信息 -->
+    <div class="flex-1">
+      <div class="line-clamp-1 w-full text-base font-bold">{{ title }}</div>
+      <div class="my-1">
+        <span class="mr-5">库存: {{ stock || 0 }}</span>
+        <span>销量: {{ salesCount || 0 }}</span>
+      </div>
+      <div class="flex items-center justify-between">
+        <span class="text-[#ff3000]">￥{{ fenToYuan(price) }}</span>
+        <ElButton size="small" text type="primary">详情</ElButton>
+      </div>
+    </div>
+  </div>
+</template>
diff --git a/apps/web-ele/src/views/mall/promotion/kefu/modules/tools/constants.ts b/apps/web-ele/src/views/mall/promotion/kefu/modules/tools/constants.ts
new file mode 100644
index 000000000..266a6cf02
--- /dev/null
+++ b/apps/web-ele/src/views/mall/promotion/kefu/modules/tools/constants.ts
@@ -0,0 +1,17 @@
+/** 客服消息类型枚举类 */
+export const KeFuMessageContentTypeEnum = {
+  TEXT: 1, // 文本消息
+  IMAGE: 2, // 图片消息
+  VOICE: 3, // 语音消息
+  VIDEO: 4, // 视频消息
+  SYSTEM: 5, // 系统消息
+  // ========== 商城特殊消息 ==========
+  PRODUCT: 10, //  商品消息
+  ORDER: 11, //  订单消息"
+};
+
+/** Promotion 的 WebSocket 消息类型枚举类 */
+export const WebSocketMessageTypeConstants = {
+  KEFU_MESSAGE_TYPE: 'kefu_message_type', // 客服消息类型
+  KEFU_MESSAGE_ADMIN_READ: 'kefu_message_read_status_change', // 客服消息管理员已读
+};
diff --git a/apps/web-ele/src/views/mall/promotion/kefu/modules/tools/emoji-select-popover.vue b/apps/web-ele/src/views/mall/promotion/kefu/modules/tools/emoji-select-popover.vue
new file mode 100644
index 000000000..2d14ec189
--- /dev/null
+++ b/apps/web-ele/src/views/mall/promotion/kefu/modules/tools/emoji-select-popover.vue
@@ -0,0 +1,53 @@
+<!-- emoji 表情选择组件 -->
+<script lang="ts" setup>
+import type { Emoji } from './emoji';
+
+import { computed } from 'vue';
+
+import { IconifyIcon } from '@vben/icons';
+
+import { ElPopover, ElScrollbar } from 'element-plus';
+
+import { useEmoji } from './emoji';
+
+/** 选择 emoji 表情 */
+const emits = defineEmits<{
+  (e: 'selectEmoji', v: Emoji): void;
+}>();
+const { getEmojiList } = useEmoji();
+const emojiList = computed(() => getEmojiList());
+
+function handleSelect(item: Emoji) {
+  // 整个 emoji 数据传递出去，方便以后输入框直接显示表情
+  emits('selectEmoji', item);
+}
+</script>
+
+<template>
+  <ElPopover width="500px" placement="top" trigger="click">
+    <template #reference>
+      <IconifyIcon
+        :size="30"
+        class="ml-2.5 cursor-pointer"
+        icon="twemoji:grinning-face"
+      />
+    </template>
+    <ElScrollbar height="300px">
+      <ul class="ml-2 flex flex-wrap px-2">
+        <li
+          v-for="(item, index) in emojiList"
+          :key="index"
+          :style="{
+            borderColor: 'var(--primary)',
+            color: 'var(--primary)',
+          }"
+          :title="item.name"
+          class="icon-item w-1/10 mr-2 mt-1 flex cursor-pointer items-center justify-center border border-solid p-2"
+          @click="handleSelect(item)"
+        >
+          <img :src="item.url" class="h-6 w-6" />
+        </li>
+      </ul>
+    </ElScrollbar>
+  </ElPopover>
+</template>
diff --git a/apps/web-ele/src/views/mall/promotion/kefu/modules/tools/emoji.ts b/apps/web-ele/src/views/mall/promotion/kefu/modules/tools/emoji.ts
new file mode 100644
index 000000000..69b948d01
--- /dev/null
+++ b/apps/web-ele/src/views/mall/promotion/kefu/modules/tools/emoji.ts
@@ -0,0 +1,126 @@
+import { onMounted, ref } from 'vue';
+
+import { isEmpty } from '@vben/utils';
+
+const emojiList = [
+  { name: '[笑掉牙]', file: 'xiaodiaoya.png' },
+  { name: '[可爱]', file: 'keai.png' },
+  { name: '[冷酷]', file: 'lengku.png' },
+  { name: '[闭嘴]', file: 'bizui.png' },
+  { name: '[生气]', file: 'shengqi.png' },
+  { name: '[惊恐]', file: 'jingkong.png' },
+  { name: '[瞌睡]', file: 'keshui.png' },
+  { name: '[大笑]', file: 'daxiao.png' },
+  { name: '[爱心]', file: 'aixin.png' },
+  { name: '[坏笑]', file: 'huaixiao.png' },
+  { name: '[飞吻]', file: 'feiwen.png' },
+  { name: '[疑问]', file: 'yiwen.png' },
+  { name: '[开心]', file: 'kaixin.png' },
+  { name: '[发呆]', file: 'fadai.png' },
+  { name: '[流泪]', file: 'liulei.png' },
+  { name: '[汗颜]', file: 'hanyan.png' },
+  { name: '[惊悚]', file: 'jingshu.png' },
+  { name: '[困~]', file: 'kun.png' },
+  { name: '[心碎]', file: 'xinsui.png' },
+  { name: '[天使]', file: 'tianshi.png' },
+  { name: '[晕]', file: 'yun.png' },
+  { name: '[啊]', file: 'a.png' },
+  { name: '[愤怒]', file: 'fennu.png' },
+  { name: '[睡着]', file: 'shuizhuo.png' },
+  { name: '[面无表情]', file: 'mianwubiaoqing.png' },
+  { name: '[难过]', file: 'nanguo.png' },
+  { name: '[犯困]', file: 'fankun.png' },
+  { name: '[好吃]', file: 'haochi.png' },
+  { name: '[呕吐]', file: 'outu.png' },
+  { name: '[龇牙]', file: 'ziya.png' },
+  { name: '[懵比]', file: 'mengbi.png' },
+  { name: '[白眼]', file: 'baiyan.png' },
+  { name: '[饿死]', file: 'esi.png' },
+  { name: '[凶]', file: 'xiong.png' },
+  { name: '[感冒]', file: 'ganmao.png' },
+  { name: '[流汗]', file: 'liuhan.png' },
+  { name: '[笑哭]', file: 'xiaoku.png' },
+  { name: '[流口水]', file: 'liukoushui.png' },
+  { name: '[尴尬]', file: 'ganga.png' },
+  { name: '[惊讶]', file: 'jingya.png' },
+  { name: '[大惊]', file: 'dajing.png' },
+  { name: '[不好意思]', file: 'buhaoyisi.png' },
+  { name: '[大闹]', file: 'danao.png' },
+  { name: '[不可思议]', file: 'bukesiyi.png' },
+  { name: '[爱你]', file: 'aini.png' },
+  { name: '[红心]', file: 'hongxin.png' },
+  { name: '[点赞]', file: 'dianzan.png' },
+  { name: '[恶魔]', file: 'emo.png' },
+];
+
+export interface Emoji {
+  name: string;
+  url: string;
+}
+
+export const useEmoji = () => {
+  const emojiPathList = ref<any[]>([]);
+
+  /** 加载本地图片 */
+  const initStaticEmoji = async () => {
+    const pathList = import.meta.glob('../../asserts/*.{png,jpg,jpeg,svg}');
+    for (const path in pathList) {
+      const imageModule: any = await pathList[path]?.();
+      emojiPathList.value.push({ path, src: imageModule.default });
+    }
+  };
+
+  /** 初始化 */
+  onMounted(async () => {
+    if (isEmpty(emojiPathList.value)) {
+      await initStaticEmoji();
+    }
+  });
+
+  /**
+   * 将文本中的表情替换成图片
+   *
+   * @return 替换后的文本
+   * @param content 消息内容
+   */
+  const replaceEmoji = (content: string) => {
+    let newData = content;
+    if (typeof newData !== 'object') {
+      const reg = /\[(.+?)\]/g; // [] 中括号
+      const zhEmojiName = newData.match(reg);
+      if (zhEmojiName) {
+        zhEmojiName.forEach((item) => {
+          const emojiFile = getEmojiFileByName(item);
+          newData = newData.replace(
+            item,
+            `<img style="width: 20px;height: 20px;margin:0 1px 3px 1px;vertical-align: middle;" src="${emojiFile}" alt=""/>`,
+          );
+        });
+      }
+    }
+    return newData;
+  };
+
+  /** 获得所有表情 */
+  function getEmojiList(): Emoji[] {
+    return emojiList.map((item) => ({
+      url: getEmojiFileByName(item.name),
+      name: item.name,
+    })) as Emoji[];
+  }
+
+  function getEmojiFileByName(name: string) {
+    for (const emoji of emojiList) {
+      if (emoji.name === name) {
+        const emojiPath = emojiPathList.value.find(
+          (item: { path: string; src: string }) =>
+            item.path.includes(emoji.file),
+        );
+        return emojiPath ? emojiPath.src : undefined;
+      }
+    }
+    return false;
+  }
+
+  return { replaceEmoji, getEmojiList };
+};
diff --git a/apps/web-ele/src/views/mall/promotion/kefu/modules/tools/picture-select-upload.vue b/apps/web-ele/src/views/mall/promotion/kefu/modules/tools/picture-select-upload.vue
new file mode 100644
index 000000000..b991f04a8
--- /dev/null
+++ b/apps/web-ele/src/views/mall/promotion/kefu/modules/tools/picture-select-upload.vue
@@ -0,0 +1,90 @@
+<!-- 图片选择 -->
+<script lang="ts" setup>
+import { ElImage, ElMessage } from 'element-plus';
+
+import { useUpload } from '#/components/upload/use-upload';
+import { $t } from '#/locales';
+import Picture from '#/views/mall/promotion/kefu/asserts/picture.svg';
+
+/** 选择并上传文件 */
+const emits = defineEmits<{
+  (e: 'sendPicture', v: string): void;
+}>();
+
+async function selectAndUpload() {
+  const files: any = await getFiles();
+  ElMessage.success($t('ui.upload.imgUploading'));
+  const res = await useUpload().httpRequest(files[0].file);
+  ElMessage.success($t('ui.upload.uploadSuccess'));
+  emits('sendPicture', res);
+}
+
+/** 唤起文件选择窗口，并获取选择的文件 */
+async function getFiles(options = {}) {
+  const { multiple, accept, limit, fileSize } = {
+    multiple: true,
+    accept: 'image/jpeg, image/png, image/gif', // 默认选择图片
+    limit: 1,
+    fileSize: 500,
+    ...options,
+  };
+
+  // 创建文件选择元素
+  const input = document.createElement('input');
+  input.type = 'file';
+  input.style.display = 'none';
+  if (multiple) input.multiple = true;
+  if (accept) input.accept = accept;
+
+  // 将文件选择元素添加到文档中
+  document.body.append(input);
+
+  // 触发文件选择元素的点击事件
+  input.click();
+
+  // 等待文件选择元素的 change 事件
+  // 移除不必要的 try/catch 包装，直接返回 Promise
+  return await new Promise((resolve, reject) => {
+    input.addEventListener('change', (event: any) => {
+      const filesArray = [...(event?.target?.files || [])];
+
+      // 从文档中移除文件选择元素
+      input.remove();
+
+      // 判断是否超出上传数量限制
+      if (filesArray.length > limit) {
+        // 使用 Error 对象作为 reject 的原因
+        reject(new Error(`超出上传数量限制，最多允许 ${limit} 个文件`));
+        return;
+      }
+      // 判断是否超出上传文件大小限制
+      const overSizedFiles = filesArray.filter(
+        (file: File) => file.size / 1024 ** 2 > fileSize,
+      );
+      if (overSizedFiles.length > 0) {
+        // 使用 Error 对象作为 reject 的原因
+        reject(new Error(`文件大小超出限制，单个文件最大允许 ${fileSize}MB`));
+        return;
+      }
+
+      // 生成文件列表，并添加 uid
+      const fileList = filesArray.map((file, index) => ({
+        file,
+        uid: Date.now() + index,
+      }));
+      resolve(fileList);
+    });
+  });
+}
+</script>
+
+<template>
+  <div>
+    <ElImage
+      :src="Picture"
+      :style="{ width: '35px', height: '35px', cursor: 'pointer' }"
+      fit="contain"
+      @click="selectAndUpload"
+    />
+  </div>
+</template>
diff --git a/pnpm-lock.yaml b/pnpm-lock.yaml
index 654a6e56f..926f993cc 100644
--- a/pnpm-lock.yaml
+++ b/pnpm-lock.yaml
@@ -175,7 +175,7 @@ catalogs:
       specifier: ^2.4.6
       version: 2.4.6
     '@vueuse/components':
-      specifier: ^13.4.0
+      specifier: 13.9.0
       version: 13.9.0
     '@vueuse/core':
       specifier: ^13.4.0
@@ -672,10 +672,10 @@ importers:
         version: link:scripts/vsh
       '@vitejs/plugin-vue':
         specifier: 'catalog:'
-        version: 6.0.1(vite@7.1.11(@types/node@22.18.12)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1))(vue@3.5.22(typescript@5.9.3))
+        version: 6.0.1(vite@7.1.11(@types/node@22.18.12)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1))(vue@3.5.22(typescript@5.9.3))
       '@vitejs/plugin-vue-jsx':
         specifier: 'catalog:'
-        version: 5.1.1(vite@7.1.11(@types/node@22.18.12)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1))(vue@3.5.22(typescript@5.9.3))
+        version: 5.1.1(vite@7.1.11(@types/node@22.18.12)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1))(vue@3.5.22(typescript@5.9.3))
       '@vue/test-utils':
         specifier: 'catalog:'
         version: 2.4.6
@@ -717,10 +717,10 @@ importers:
         version: 3.6.1(sass@1.93.2)(typescript@5.9.3)(vue-tsc@2.2.10(typescript@5.9.3))(vue@3.5.22(typescript@5.9.3))
       vite:
         specifier: 'catalog:'
-        version: 7.1.11(@types/node@22.18.12)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
+        version: 7.1.11(@types/node@22.18.12)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
       vitest:
         specifier: 'catalog:'
-        version: 3.2.4(@types/node@22.18.12)(happy-dom@17.6.3)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
+        version: 3.2.4(@types/node@22.18.12)(happy-dom@17.6.3)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
       vue:
         specifier: ^3.5.17
         version: 3.5.22(typescript@5.9.3)
@@ -917,6 +917,9 @@ importers:
       '@vben/utils':
         specifier: workspace:*
         version: link:../../packages/utils
+      '@vueuse/components':
+        specifier: 'catalog:'
+        version: 13.9.0(vue@3.5.22(typescript@5.9.3))
       '@vueuse/core':
         specifier: 'catalog:'
         version: 13.9.0(vue@3.5.22(typescript@5.9.3))
@@ -15123,14 +15126,14 @@ snapshots:
     dependencies:
       vite-plugin-pwa: 1.1.0(vite@5.4.21(@types/node@24.9.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0))(workbox-build@7.3.0)(workbox-window@7.3.0)
 
-  '@vitejs/plugin-vue-jsx@5.1.1(vite@7.1.11(@types/node@22.18.12)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1))(vue@3.5.22(typescript@5.9.3))':
+  '@vitejs/plugin-vue-jsx@5.1.1(vite@7.1.11(@types/node@22.18.12)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1))(vue@3.5.22(typescript@5.9.3))':
     dependencies:
       '@babel/core': 7.28.4
       '@babel/plugin-syntax-typescript': 7.27.1(@babel/core@7.28.4)
       '@babel/plugin-transform-typescript': 7.28.0(@babel/core@7.28.4)
       '@rolldown/pluginutils': 1.0.0-beta.44
       '@vue/babel-plugin-jsx': 1.5.0(@babel/core@7.28.4)
-      vite: 7.1.11(@types/node@22.18.12)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
+      vite: 7.1.11(@types/node@22.18.12)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
       vue: 3.5.22(typescript@5.9.3)
     transitivePeerDependencies:
       - supports-color
@@ -15152,10 +15155,10 @@ snapshots:
       vite: 5.4.21(@types/node@24.9.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)
       vue: 3.5.22(typescript@5.9.3)
 
-  '@vitejs/plugin-vue@6.0.1(vite@7.1.11(@types/node@22.18.12)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1))(vue@3.5.22(typescript@5.9.3))':
+  '@vitejs/plugin-vue@6.0.1(vite@7.1.11(@types/node@22.18.12)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1))(vue@3.5.22(typescript@5.9.3))':
     dependencies:
       '@rolldown/pluginutils': 1.0.0-beta.29
-      vite: 7.1.11(@types/node@22.18.12)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
+      vite: 7.1.11(@types/node@22.18.12)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
       vue: 3.5.22(typescript@5.9.3)
 
   '@vitejs/plugin-vue@6.0.1(vite@7.1.11(@types/node@24.9.1)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1))(vue@3.5.22(typescript@5.9.3))':
@@ -15172,13 +15175,13 @@ snapshots:
       chai: 5.3.3
       tinyrainbow: 2.0.0
 
-  '@vitest/mocker@3.2.4(vite@7.1.11(@types/node@22.18.12)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1))':
+  '@vitest/mocker@3.2.4(vite@7.1.11(@types/node@22.18.12)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1))':
     dependencies:
       '@vitest/spy': 3.2.4
       estree-walker: 3.0.3
       magic-string: 0.30.19
     optionalDependencies:
-      vite: 7.1.11(@types/node@22.18.12)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
+      vite: 7.1.11(@types/node@22.18.12)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
 
   '@vitest/pretty-format@3.2.4':
     dependencies:
@@ -21604,13 +21607,13 @@ snapshots:
     dependencies:
       vite: 7.1.11(@types/node@24.9.1)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
 
-  vite-node@3.2.4(@types/node@22.18.12)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1):
+  vite-node@3.2.4(@types/node@22.18.12)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1):
     dependencies:
       cac: 6.7.14
       debug: 4.4.3
       es-module-lexer: 1.7.0
       pathe: 2.0.3
-      vite: 7.1.11(@types/node@22.18.12)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
+      vite: 7.1.11(@types/node@22.18.12)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
     transitivePeerDependencies:
       - '@types/node'
       - jiti
@@ -21779,7 +21782,7 @@ snapshots:
       sass: 1.93.2
       terser: 5.44.0
 
-  vite@7.1.11(@types/node@22.18.12)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1):
+  vite@7.1.11(@types/node@22.18.12)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1):
     dependencies:
       esbuild: 0.25.3
       fdir: 6.5.0(picomatch@4.0.3)
@@ -21790,7 +21793,7 @@ snapshots:
     optionalDependencies:
       '@types/node': 22.18.12
       fsevents: 2.3.3
-      jiti: 2.6.1
+      jiti: 1.21.7
       less: 4.4.2
       sass: 1.93.2
       terser: 5.44.0
@@ -21872,11 +21875,11 @@ snapshots:
       - typescript
       - universal-cookie
 
-  vitest@3.2.4(@types/node@22.18.12)(happy-dom@17.6.3)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1):
+  vitest@3.2.4(@types/node@22.18.12)(happy-dom@17.6.3)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1):
     dependencies:
       '@types/chai': 5.2.3
       '@vitest/expect': 3.2.4
-      '@vitest/mocker': 3.2.4(vite@7.1.11(@types/node@22.18.12)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1))
+      '@vitest/mocker': 3.2.4(vite@7.1.11(@types/node@22.18.12)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1))
       '@vitest/pretty-format': 3.2.4
       '@vitest/runner': 3.2.4
       '@vitest/snapshot': 3.2.4
@@ -21894,8 +21897,8 @@ snapshots:
       tinyglobby: 0.2.15
       tinypool: 1.1.1
       tinyrainbow: 2.0.0
-      vite: 7.1.11(@types/node@22.18.12)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
-      vite-node: 3.2.4(@types/node@22.18.12)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
+      vite: 7.1.11(@types/node@22.18.12)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
+      vite-node: 3.2.4(@types/node@22.18.12)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1)
       why-is-node-running: 2.3.0
     optionalDependencies:
       '@types/node': 22.18.12
@@ -21918,7 +21921,7 @@ snapshots:
     dependencies:
       '@types/chai': 5.2.3
       '@vitest/expect': 3.2.4
-      '@vitest/mocker': 3.2.4(vite@7.1.11(@types/node@22.18.12)(jiti@2.6.1)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1))
+      '@vitest/mocker': 3.2.4(vite@7.1.11(@types/node@22.18.12)(jiti@1.21.7)(less@4.4.2)(sass@1.93.2)(terser@5.44.0)(yaml@2.8.1))
       '@vitest/pretty-format': 3.2.4
       '@vitest/runner': 3.2.4
       '@vitest/snapshot': 3.2.4
diff --git a/pnpm-workspace.yaml b/pnpm-workspace.yaml
index 5031b8161..1b3083a49 100644
--- a/pnpm-workspace.yaml
+++ b/pnpm-workspace.yaml
@@ -12,6 +12,7 @@ packages:
   - scripts/*
   - docs
   - playground
+
 catalog:
   '@ast-grep/napi': ^0.37.0
   '@changesets/changelog-github': ^0.5.1
@@ -73,7 +74,7 @@ catalog:
   '@vue/reactivity': ^3.5.17
   '@vue/shared': ^3.5.17
   '@vue/test-utils': ^2.4.6
-  '@vueuse/components': ^13.4.0
+  '@vueuse/components': 13.9.0
   '@vueuse/core': ^13.4.0
   '@vueuse/integrations': ^13.4.0
   '@vueuse/motion': ^3.0.3